Complete Privacy Policy
Detailed information about how we collect and process your data.
Our Commitment to Your Privacy
This Privacy Policy applies to all our websites and services. By using our services, you're agreeing to the collection and use of information as described here.
We've made every effort to keep this policy clear and straightforward. If you have questions about anything here, please reach out to our support team.
Last Updated: March 2025
Types of Data Collected
Personal Information
When you use our service, we may collect the following personal information:
Basic Details
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First & Last Name
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Email Address
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Phone Number
Account Info
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Username
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Password
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User ID
Location Data
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Country, State, City
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ZIP/Postal Code
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Street Address
Billing Info
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Billing & Shipping Address
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Company Name
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Tax ID & VAT Number
Technical Data
We automatically collect certain information when you use our services:
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Usage Data: Information about how you interact with our services, including pages visited, time spent, and actions taken
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Cookies & Tracking: Data collected through cookies and similar technologies that help us understand how you use our service
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Service Data: Information related to your game servers, configurations, and other service-specific details
Required vs. Optional Data
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Most information we request is necessary to provide our services. Without this data, we may be unable to fulfill your requests or provide certain features.
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In some cases, we'll clearly mark certain fields as optional. You can choose not to provide this information without it affecting your experience.
If you're uncertain about what information you need to provide, please contact us - we're happy to help!
How We Collect Information
Information You Provide
We collect information you willingly share with us when you:
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Create an account or fill out forms
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Purchase or subscribe to our services
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Contact our support team
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Participate in surveys or promotions
Automated Collection
We also gather certain information automatically:
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Through cookies and similar technologies
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From your browser or device when you access our services
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Through server logs and analytics tools
Third-Party Data
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If you share information about others (like referring a friend), please make sure you have their permission first.
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We may also receive information about you from third parties like payment processors or authentication services.
How We Use Your Information
Provide Services
Set up and maintain your game servers and account
Process Payments
Handle billing, invoicing, and financial transactions
Customer Support
Respond to your inquiries and resolve issues
Improve Services
Enhance features based on how users interact with our platform
Security
Protect our services from fraud, abuse, and unauthorized access
Communications
Send important updates about your account and services
For each specific purpose, we only use the data that's necessary to accomplish it. We'll always prioritize your privacy while delivering our services.
Who Has Access to Your Information
Internal Access
Within our organization, access to your data is limited to:
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Staff members who need it to provide services
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Support team members addressing your inquiries
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System administrators maintaining our infrastructure
Service Providers
We may share your information with trusted third parties who help us operate our business:
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Payment processors to handle transactions
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Hosting providers that store our data
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Analytics services to improve our website
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Customer support tools to assist you better
These providers are bound by contracts to only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
You can request a complete list of our service providers at any time by contacting us.
Data Protection & Security
Security Measures
Your privacy matters to us. We use various security measures to protect your information from unauthorized access, including:
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Encryption for sensitive data transmission
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Secure data storage with regular backups
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Access controls limiting data exposure to authorized staff
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Regular security assessments and updates
Where We Process Data
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We process your information on our secure servers and those of our service providers.
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This may involve transferring your data to countries outside your own, including outside the European Union.
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When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Data Retention
We keep your information only as long as needed to:
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Provide our services to you
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
When we no longer need your information for these purposes, we securely delete it.
Your Privacy Rights
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request updates to inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Object
Object to processing of your data in certain situations
Right to Restriction
Request limiting how we use your data in certain cases
Right to Portability
Request a copy of your data in a structured, digital format
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in the Contact section below. We'll respond to all legitimate requests within 30 days.
Note that we may need to verify your identity before processing your request.
Cookies & Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit.
Types of Cookies We Use
Essential Cookies
Required for the website to function properly
Preference Cookies
Remember your settings and preferences
Analytics Cookies
Help us understand how visitors use our site
Marketing Cookies
Track you across websites for marketing purposes
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can:
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Delete existing cookies
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Block cookies from being set
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Set your browser to notify you when cookies are being set
Note that restricting cookies may impact the functionality of our website.
Changes to This Policy
Policy Updates
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We may update this policy from time to time to reflect changes in our practices or legal requirements.
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We'll notify you of significant changes through our website or by email.
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The "Last Updated" date at the top of this policy will indicate when it was most recently revised.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Your Privacy Matters
By using our services, you acknowledge that you've read, understood, and agree to this Privacy Policy.
We're committed to protecting your personal information and providing transparent information about our data practices.