Terms of Service

Welcome to Host It Create It

These Terms of Service apply to all our websites and services. By using our services, you're agreeing to these terms.

We've made every effort to keep these terms clear and straightforward. If you have questions about anything here, please reach out to our support team.

Definitions

Services

Any game servers, voice servers, or other products you purchase from us

Account

Your personal login that gives you access to our services

Server

The hardware or virtual machine where your game or voice service runs

Off-site

Anything stored on a different server than where your service operates

We/Us/Our

Host It Create It, the provider of game hosting services

You/Your

Any user with an account or who uses our services

1. Your Account

1.1 Account Information

When you create an account, you agree to:

• Provide accurate and complete information
• Keep your information up-to-date
• Protect your account credentials

Providing false information may result in account suspension or termination.

1.2 Age Requirements

• You must be at least 16 years old to use our services
• Ages 13-15 require parental consent and guardian information
• We do not provide services to anyone under 13

1.3 Account Security

You are responsible for maintaining the security of your account, including:

• Using strong, unique passwords
• Enabling two-factor authentication when available
• Not sharing your credentials with others

You're responsible for all actions taken under your account, even if unauthorized.

1.4 Competitor Relations

By creating an account, you agree that you are not affiliated with a competing game hosting provider and will not use our services to promote competitors.

2. Billing & Payments

2.1 Payment Methods

• We accept credit/debit cards and PayPal
• Payment is required when ordering a service
• We may use any payment method on file for outstanding invoices

2.2 Renewals

• Services automatically renew monthly unless canceled
• Renewal invoices are generated 7 days before the due date
• Payment must be made within 5 days of the due date
• Unpaid services are suspended 5 days after the due date
• Services still unpaid 14 days after the due date are terminated, and their files and backups are deleted

Paying a suspended service's invoice before termination brings the service back. After termination, the data can't be recovered.

2.3 Cancellations

• Cancel anytime through your client area
• Cancellations must be made before the next renewal date
• You'll receive a confirmation email when cancellation is processed

Always keep your cancellation confirmation as proof. Without it, your service will remain active and billing will continue.

2.4 Refunds

• 48-hour refund policy for any reason
• Up to 14-day refund for service issues that are our fault
• Refunds do not apply to dedicated servers or add-ons

All refund requests must be submitted via support ticket through your client area.

2.5 Pricing Changes

• We'll notify you by email about any price increases
• You can decline the increase and cancel your service
• No response means you accept the new price

3. Game Server Services

3.1 Server Setup

• Servers are set up after payment verification
• We aim for quick setup but don't guarantee instant deployment
• If your chosen configuration is unavailable, we'll offer alternatives

3.2 Resources

• RAM allocations are shared and may fluctuate
• Player slots are not guaranteed to be fully usable at all times
• Hardware specifications refer to the host machine, not individual servers

For Minecraft servers only: We offer unlimited disk space for active server files, but this can be changed without notice.

3.3 DDoS Protection

• Basic DDoS protection is included with all game servers
• Protection levels vary and may not prevent all attacks
• We may temporarily disable services targeted by severe attacks

No refunds or credits are provided for downtime due to DDoS attacks.

3.4 Backups

• Off-site backups are provided as a convenience, not a guarantee
• Every server is backed up automatically each night, and the newest 2 backups are kept: each new backup replaces the oldest, so backups cover roughly the last 2 days
• Backups hold your worlds, saves and settings; mods and game files are restored from their original sources
• Backups you lock in the panel are never replaced automatically, but they use one of your 2 backup slots
• You can request up to 2GB of backup data per day at no charge

You should maintain your own backups of critical data. We're not responsible for data loss.

3.5 Resource Usage Policy

Our servers operate in a shared environment, which means:

• Excessive resource usage that impacts other customers is not permitted
• We may restart, modify, or terminate services that violate fair usage
• Resource consumption is monitored to ensure fair distribution

3.6 Service Moves

We may need to move your service to different hardware or locations:

• We'll try to provide advance notice when possible
• Moves may be necessary for maintenance or load balancing
• We're authorized to move services without prior notice if necessary

4. Data & Privacy

4.1 Privacy Policy

Our Privacy Policy details how we collect, use, and protect your data. By agreeing to these Terms of Service, you also agree to our Privacy Policy.

Read the Privacy Policy

4.2 Your Data

• You retain ownership of your content and data
• You must have the right to use any content you upload
• We're not responsible for data loss if backups fail

4.3 Security

Internet transmissions are never completely secure. You agree to:

• Accept that data may be accessed by unauthorized persons
• Take appropriate measures to secure your account
• Hold us harmless for any data breaches or loss

4.4 Third-Party Content

When using third-party software, mods, or plugins:

• We don't guarantee third-party content safety or compatibility
• Third-party tools may have their own Terms or EULAs
• We're not liable for issues caused by third-party content

5. Prohibited Activities

Server Attacks

No DDoS attacks, stress tests, or any attack on our infrastructure

Illegal Activities

No illegal content or activities on our services

Security Circumvention

No hacking, reverse engineering, or bypassing security

Malware Distribution

No uploading viruses, malware, or harmful code

Resource Abuse

No excessive resource usage, cryptocurrency mining, or abuse of services

Unauthorized Reselling

No reselling our services without written permission

Violating these prohibitions may result in immediate service termination without refund and possible legal action.

6. Liability & Legal

6.1 Limitation of Liability

• Our liability is limited to the amount paid for the service in the previous 3 months or $100, whichever is greater
• We're not liable for indirect damages including data loss or service interruptions
• Services are provided "as-is" without guarantees of uninterrupted operation

6.2 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these terms
• Your content violating third-party rights

6.3 Dispute Resolution

• We'll attempt to resolve disputes through friendly discussion
• If that fails, disputes will be handled by courts in the United States
• You agree to pay our legal fees if a dispute is found in our favor

6.4 Force Majeure

We're not responsible for service failures due to events beyond our control, including:

• Power outages
• Internet infrastructure problems
• Natural disasters
• Other extraordinary circumstances

Your Agreement

By using our services, you acknowledge that you've read, understood, and agree to these Terms of Service.

We're committed to providing excellent game server hosting and support. Thank you for choosing Host It Create It.